Legal information

Withdrawal from the contract

If you bought from us as a consumer, you can withdraw from the contract within 14 days of receiving the goods, without giving a reason. Below is the online withdrawal function under Section 20a of Act No. 108/2024 Coll. on consumer protection.

What happens next

Send the goods back to us no later than 14 days from sending this notice. Within 14 days of receiving your notice of withdrawal we will refund all payments received from you, including the costs of delivery, except for any additional costs of a delivery method other than the cheapest standard delivery we offer. We may withhold the refund until we receive the goods back or until you prove that you have sent them back. The direct cost of returning the goods is borne by you. Because of their size and weight, the goods cannot normally be returned by post – they are returned by courier in parcels, usually the same number of parcels in which they were delivered. Estimated cost based on the public GLS price list (incl. VAT): Slovakia €6.00 – €6.90 per parcel; Czechia €15 – €17 per parcel; other EU countries €15 – €51 per parcel depending on the country. A 1200 × 600 mm bed with 2 – 3 layers is returned in 2 parcels (at most €12.90 within Slovakia); the largest beds we offer in up to 23 parcels (at most €139.80 within Slovakia).

Other ways to withdraw

You can also send your withdrawal by e-mail to info@gridgarden.eu or by post to 2JP s.r.o., Hurbanova 1924/14, 052 01 Spišská Nová Ves, Slovakia.

Full terms and conditions

Questions

Is anything unclear?

Write to us and we will be glad to explain.